Contact us Now
Choose us because of our reputation for excellence.
How to look for a maid?
Take a look or advertise yourself in a newspaper or on the Internet. True, you are unlikely to find professionals, but maybe you are lucky.
Your Comfort Depends on Us
What does the cleaning service include?
For the general cleaning, we will send two specialists to you to make your home clean twice as fast! After all, good service is good when you do not notice it. We will thoroughly deduct, wet clean your kitchen, bedroom, bathroom and living area. We will also remove dust from the lighting fixtures, we will wet the furniture to the full height and cover with fresh linens. Your home will be spotlessly clean!
Remember the quote from Coco Chanel: “If a woman struck you with beauty, but you cannot remember what she was wearing, then she was perfectly dressed!” Home cleaning maid service
– Your perfect spring cleaning.
Can I trust your maids?
At the first order, by the end of the cleaning, your personal assistant will come to you, to whom you can leave your recommendations and leave a duplicate of keys. We hire only experienced professionals and carefully study their recommendations.
How to order apartment cleaning?
To order an apartment cleaning, just call NY or send an application through the website. When ordering online, you must specify the exact address, area of the apartment and a list of required cleaning services. Our manager will calculate the cost of cleaning or make an appointment for a more detailed study of the order. If you are still in doubt, this article will help you determine the type of cleaning your apartment.
Who do I contact if I have any issues or questions?
You can contact the Customer Happiness Team at our phone or email us our email. Someone will respond to you immediately.
When are you open?
We are open every day 8am – 10pm.
What if I’m not there to let the cleaning person in?
That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
Do I have to be home while you clean?
You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
Will the same cleaner or maid show up for all my appointments?
If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!
Can I book a cleaning over the phone?
Yes, absolutely! Give us a call at our phone and we will set you up with a great home cleaning immediately.
How do I schedule a cleaning?
Simply click on the Book Now on the top of this website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment that same day!
Where do you serve?
We serve all boroughs of NYC
How do I log in?
Book, Re-Schedule, and cancel online here
Trust & Safety
Are you insured and bonded?
Yes, Maid Service is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
Are you a pet friendly maid service?
Yes! At Maid Service we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
Can I trust Maid Service cleaners?
Absolutely. All of Maid Sailors Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.
Do Maid Sailors cleaners bring all necessary cleaning supplies to get the job done?
We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.
I don’t have a vacuum. Should I still use your service?
If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.
What if I don’t have a mop?
Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.
Do you bring green cleaning supplies?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)
Do I get a discount if I’m a frequent customer?
Yes, customers who sign up for recurring service will receive discounts. For weekly service, you will receive a 15% discount. For service every 2 weeks, we have a 10% discount. If you book us every 3 weeks, you will receive a 7% discount. For service every month, you will get a 5% discount. PLEASE NOTE: The discount is not applicable until the 2nd cleaning.
How often should Maid Sailors clean my home or business?
Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a recurring cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.
How much does it cost to clean my home?
Maid Sailors pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.
What if I want a cleaner by the hour?
If you would like to forgo our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour. Our minimum appointment is two (2) hours.
Is tip included?
Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you’ve received exceptional service. Maid Sailors personnel are not permitted to solicit tips under any circumstances.
What method of payment do you accept?
We accept all major credit cards. We no longer take cash or personal checks. Our online payments are processed by Stripe and though a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Maid Sailors is safe and secure; we guarantee this.
Why is there a pending charge on my card before the cleaning service date?
A hold will be placed on your account (for authorization) in the amount of your total balance the evening BEFORE your scheduled cleaning date. If your service is cancelled prior to 5 PM the day before your service date, the hold will drop off in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning has been rendered and will receive an email invoice shortly thereafter.
How do I change my billing information?
To switch your billing information, simply log into our online portal using your username and password and edit your billing information. The online portal login is at the bottom of your initial booking confirmation email.
What is your cancellation/rescheduling policy?
You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $90 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.
BASIC SKILLS OF A GOOD MAID
- Ability to handle household appliances;
- Knowledge of the rules for caring for the surfaces of interior items from various, even the rarest materials;
- A complete understanding of the rules for using various household cleaning products;
- Ability to find a common language and mutual understanding with the client;
- Punctuality and responsibility in work;
- Another criterion, no less important than the presence of professional skills, is work experience and recommendations from previous employers. Pay attention to the reasons for leaving previous employers – it is quite possible that despite her professional competence, the applicant has a nasty character, has bad habits or any other shortcomings that do not allow her to stay in one place for a long time.
HOW TO CHOOSE A CANDIDATE BETTER?
A fairly common way is to search for individual offers on the Internet at numerous staff exchanges. Thus, you can find a lot of options, but do not forget that the questionnaires can be filled inaccurately, as a rule on these sites the data of the advertiser is not checked.
It will be much more practical to contact the maid’s house cleaning professional recruitment agency. In this case, you will receive complete and reliable information about house cleaning maid service with a description of her professional skills before conducting an interview. They at house cleaning maids check recommendations, diplomas … It will be easier for such a person to entrust housing. But here it should be borne in mind that in this case, you will have to pay an additional fee for the services of the agency.
Maids Cleaning Service Manhattan
808 Columbus Avenue, 16A, 10025
515 West 52nd street, 18A, 10019
Monday 08:00 – 22:00
Tuesday 08:00 – 22:00
Wednesday 08:00 – 22:00
Thursday 08:00 – 22:00
Friday 08:00 – 22:00
Saturday 08:00 – 22:00
Sunday 08:00 – 22:00
CLEANING SERVICE COMPANY
Offering high quality cleaning services at affordable prices
We are glad to welcome you to our site!
Do you wish you had more free time? We can make it happen!